Euler Hermes Appoints New Head of Customer Service

  Euler Hermes, the first insurer in the world's largest credit and part of the alliance has, Julian Patterson (photo) to the newly created position of Head of Customer Service continues to improve customer-oriented corporate culture appointed.

Julian came Euler Hermes of Royal Sun Alliance Insurance Group, where he was a leader in performance. He has a career that about 22 years in customer service environments, including positions at Lloyds Banking Group, where it spans responsible for the development and implementation of change processes to improve operational.

Julian said that at Euler Hermes offers a deeply rooted culture of putting customers at the center of all operations on a daily basis: "My goal is to ensure that as a company, we reach the highest level of customer satisfaction so we enduring relationships build and honest, "he said.

Julian refers to Lukas Neckermann, Commercial Director of Euler Hermes UK and Ireland: "In recent months the company has invested heavily in education with specific courses to ensure that the customer is top of their heads," said Luke. " We want to build on our successes to date, the highest level of customer service and the experience of Julian, we are well positioned to ensure our position as a credit insurer of his choice. "

The new training initiative, to which Luke requires all employees with comprehensive training on "Customer First", to a better understanding of how the highest level of customer satisfaction will undertake to achieve development in all interactions with customers. Current employees have completed training and is now a requirement for training all new employees to be in the company.